Social relationships and organizational performance: Empirical study in hotel sector firms
Article Sidebar
Main Article Content
Abstract
The purpose of this study is to contribute empirical evidence about the role played by the social relationships of members of hotel firms in the performance of these establishments. A multiple regression analysis was conducted to determine what variables could predict a hotel’s capacity to improve its innovation capability and achieve financial and market results. The findings suggest that both external and internal social relationships determine the innovation capability of hotels. Moreover, external social relationships have an influence on the financial and market results. The study reveals that managers should pay special attention to the establishment of relationships with people or institutions outside the organization. In addition, the data show that the efforts made by hotel firms to create interaction and communication spaces among their employees contribute to improving the innovation capability.
Keywords:
Downloads
Metrics
Article Details
References
Almeida, P., y Phene, A. (2004). "Subsidiaries and knowledge creation: The influence of the MNC and host country on innovation", Strategic Management Journal, 25(8-9): 847-864.
Amara, N., Landry, R., Becheikhb, N., y Ouimet, M. (2008). "Learning and novelty of innovation in established manufacturing SMEs". Technovation, 28(8): 450-463.
Argote, L. (1999). Organizational learning: Creating, retaining, and transferring knowledge, New York, KluwerAcademic Publisher.
Argote, L., e Ingram, P. (2000). "Knowledge transfer: A basis for competitive advantage in firms", Organizational Behavior and Human Decision Processes, 82(1): 150-169.
Ahuja, G. (2000). "The duality of collaboration: Inducements and opportunities in the formation of inter-firm linkages", Strategic Management Journal, 21(3): 317-343.
Avermaete, T., Viaene, J., Morgan, E. J., y Crawford, N. (2003)."Determinants of innovation in small food firms", European Journal of Innovation Management, 6(1): 8-17.
Avlonitis, G., Kouremenos, A., y Tzokas, N. (1993). "Assessing the innovativeness of organizations and its antecedents: Project Innovstrat", European Journal of Marketing, 28(11): 5-28.
Bartmess, A., y Cerny, K. (1993)."Building competitive advantage through a global network of capabilities", California Management Review, 35(2): 78-104.
Cabello-Medina, C., López-Cabrales, A., y Valle-Cabrera, R. (2011)."Leveraging the innovative performance of human capital through HRM and social capital in Spanish firms", International Journal of Human Resource Management, 22(4): 807-828.
Capaldo, A. (2007)."Network structure and innovation: the leveraging of a dual network as a distinctive relational capability", Strategic Management Journal, 28(6): 585-608.
Carneiro, A. (2000). "How does knowledge management influence innovation and competitiveness?" Journal of Knowledge Management, 4(2): 87-98.
Carpenter, M. A., y Westphal, J. D. (2001). "The strategic context of external network ties: examining the impact of director appointments on board involvement strategic decision making", Academy of Management Journal, 4(4): 639-660.
Chadwick, C., Super, J. F., y Kwon, K. (2014). "Resource orchestration in practice: CEO emphasis on SHRM, commitment-based HR systems, and firm performance", Strategic Management Journal, 36(3): 360-376.
Cohen, W., y Levinthal, D. (1989). "Innovation and learning: The two faces of R&D", The Economic Journal, 99: 569-596.
Cohen, W., y Levinthal, D. (1990). "Absorptive capacity: A new perspective on learning and innovation", Administrative Science Quarterly, 35(1): 128-152.
Collins, C. J., y Clark, K. D. (2003)."Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage", Academy of Management Journal, 46(6): 740-751.
Cooper, C. (2006). "Knowledge management and tourism", Annals of Tourism Research, 33(1): 47-64.
Dyer, J. H., y Hatch, N. W. (2006)."Relation-specific capabilities and barriers to knowledge transfers: Creating advantage through network relationship", Strategic Management Journal, 27(8): 701-719.
Dyer, J. H., y Singh, H. I. (1998). "The relational view: Cooperative strategies and sources of interorganizational competitive advantage", Academy of Management Review, 23(4): 660-679.
Grant, R. M. (1997). "The knowledge-based view of the firm: Implications for management practice”, Long Range Planning, 30(3): 450-454.
Grissemann, U., Plank, A., y Brunner-Sperdin, A. (2013). "Enhancing business performance of hotels: The role of innovation and customer orientation", International journal of Hospitality Management, 33: 347-356.
Gulati, R. (1999). "Network location and learning: The influence of network resources and firm capabilities on alliance eformation", Strategic Management Journal, 20(5): 397-420.
Gulati, R., Nohria, N., y Zaheer A. (2000). "Strategic networks", Strategic Management Journal, 21(3): 203-215.
Hansen, M. T. (2002). "Knowledge network: Explaining effective knowledge sharing in multiunit companies", Organization Science, 13(3): 232-248.
Hjalager, A-M. (2002). "Repairing innovation defectiveness in tourism", Tourism management, 23(5): 465-474.
Hsu, I. C., y Sabherwal, R. (2012). "Relationship between intellectual capital and knowledge management: An empirical investigation", Decision Sciences, 43(3): 489-524.
Inkpen, A. C., y Tsang, E. W. (2005). "Social capital, networks, and knowledge transfer", The Academy of Management Review 30(1): 146-165.
Jian, Z., y Wang, C. (2013). "The impacts of networks competence, knowledge, sharing on service innovation performance: Moderating role of relationship quality", Journal of Industrial Engineering and Management, 6(1): 25-49.
Jiménez-Jiménez, D., y Sanz-Valle, R. (2010). "Innovation, organizational learning, and performance", Journal of Business Research, 64(4): 408-417.
Kang, S. C, Morris, S. S., y Snell, S. (2007). "Relational archetypes, organizational learning and value creation: Extending the human resource architecture", Academy of Management Review, 32(1): 236-256.
Kim, B. Y., y Oh, H. (2004). "How do hotel firms obtain a competitive advantage? "International Journal of Contemporary Hospitality Management, 16(1): 65-71.
Kogut, B. (2000). "The network as knowledge: Generative rules and the emergence of structure", Strategic Management Journal, 21(3): 405-425.
Kumar, U., Kumar, V., y de Grosbois, D. (2008). "Development of technological capability by Cuban hospitality organizations", International Journal of Hospitality Management, 27(1): 12-22.
Laursen, K., y Salter, A. (2006). "Open for innovation: The role of openness in explaining innovation performance among U.K. manufacturing firms", Strategic Management Journal, 27(2): 131-150.
Lee, C., Lee, K., y Pennings, J. M. (2001). "Internal capabilities, external networks, and performance: a study on technology–based ventures", Strategic Management Journal, 22(6/7): 615- 640.
Leenders, R.Th .A. J., Van Engelen, J. M. L., Kratzer, J. (2003). "Virtuality, communication, and new product team creativity: a social network perspective", Journal of Engineering and technology management, 20(1/2): 69-92.
Leiponen, A., y Helfat, C. E. (2010). "Innovation objectives, knowledge sources, and the benefits of breadth", Strategic Management Journal, 31(2): 224-236.
Liu, C-H (2013). "The processes of social capital and employee creativity: empirical evidence from intraorganizational networks", The International Journal of Human Resource Management, 24(20): 3886-3902.
Martínez-Ros, E., y Orfila-Sintes, F. (2009). "Innovation activity in the hotel industry", Technovation, 29(9): 632-641.
McEvily, B., y Zaheer, A. (1999). "Bridging ties: A source of firm heterogeneity in competitive capabilities", Strategic Management Journal, 20(12): 1133-1156.
Miller, D. J., Fern, M. J., y Cardinal, L. B. (2007). "The use of knowledge for Technological innovation within diversified firms", Academy of Management Journal, 50(2), 380-326.
Miotti, L., y Sachwald, F. (2003). "Co-operative R&D: Why and with whom? An integrated framework of analysis", ResearchPolicy, 32(8): 1481-1499.
Mitrega, M. (2012). "Network partner knowledge and internal relationships influencing customer relationship quality and company performance", Journal of Business & Industrial Marketing, 27(6): 486-496.
Molina J. (1999. "Dialogue: On the relational view", Academy of Management Review, 24(2): 184-186.
Molina-Morales X., y Martínez-Fernández, M. T. (2009). "Too much love in the neighborhood can hurt: How an excess of intensity and trust in relationships may produce negative effects on firms", Strategic Management Journal, 30(9): 1023-1023.
Mowery, D. C., Oxley, J.E., y Silverman, B. S. (1996). "Strategic alliances and interfirm knowledge transfer", Strategic Management Journal, 17(S2): 77-91.
Nahapiet, J., y Ghoshal, S. (1998). "Social capital, intellectual capital, and the organizational advantage", Academy of Management Review, 23(2): 242-266.
Nonaka, I., y Takeuchi, H. (1995). The knowledge-creating company, New York, Oxford University Press.
Novelli, M., Schmitz, B. y Spencer, T. (2006). "Networks, clusters and innovation in tourism: A UK experience", Tourism Management, 27(6): 1141-1152.
Ooi, C-A., Hooy, C-W., y Som, A. P. M. (2014). "Diversity in human and social capital: Empirical evidence from Asian tourism firms in corporate board composition", Tourism Management, 48: 139-153.
Ordanini, A., y Maglio, P. P. (2009). "Market orientation, internal process, and external network: A qualitative comparative analysis of key decisional alternatives in the new service development", Decision Sciences, 40(3): 601-625.
Ordanini, A., y Parasuraman, A. (2011). "Service innovation viewed through a service-dominant logic lens: A conceptual framework and empirical analysis", Journal of Service Research, 14(1): 3-23.
Pavlovich, K. (2003). "The evolution and transformation of a tourism destination network: the Waitomo Caves, New Zealand", Tourism Management, 24(2): 203-216.
Perry-Smith, J. E. (2006). "Social yet creative: the role of social relationships in facilitating individual creativity", Academy Management Journal, 49(1): 85-101.
Pikkemaat, B., y Peters, M. (2005). "Towards the measurement of innovation—A pilot study in the small and medium sized hotel industry", Journal of Quality Assurance in Hospitality & Tourism, 6(3): 89-112.
Powell, W. W., Koput, K. W., y Smith-Doerr, L. (1996). "Inter organizational collaboration and the locus of innovation: Networks of learning in biotechnology", Administrative Science Quarterly, 41(1): 116-145.
Quintana-García, C., y Benavides-Velasco, C. A. (2007). "Concentraciones territoriales, alianzas estratégicas e innovación. Un enfoque de capacidades dinámicas", Cuadernos de Economía y Dirección de Empresa, 30: 5-38.
Rhee, J. Park, T., y Lee, D. H. (2010). "Drivers of innovativeness and performance for innovative SMEs in South Korea: Mediation of learning orientation", Technovation, 30(1): 65-75.
Sarkar, M., Echambadi, R., y Harrison, J. S. (2001). "Alliance entrepreneurship and firm market performance", Strategic Management Journal, 22(6/7): 701-711.
Saxena, G. (2005). "Relationships, networks and the learning regions: Case evidence from the Peak District National Park", Tourism Management, 26(2): 277-289.
Scott, N., Cooper, C., y Baggio, R. (2008). "Destination networks four Australian cases", Annals of Tourism Research, 35(1): 169-188.
Scott, N., y Laws, E. (2006). "Knowledge Sharing in Tourism and Hospitality", Journal of Quality Assurance in Hospitality & Tourism, 7(1): 1-12.
Sorensen, F. (2007). "The geographies of social networks and innovation in tourism", Tourism Geographies, 9(1): 22-48.
Starbuck, W. H. (1992). "Learning by knowledge-intensive firms" Journal of Management Studies, 29(6): 713-740.
Subramaniam, M., y Youndt, M. A. (2005). "The influence of intellectual capital on the types of innovative capabilities", Academy of Management Journal, 48(3): 450-463.
Tinsley, R., y Lynch, P. (2001). "Small tourism business networks and destination development", International Journal of Hospitality Management, 20(4): 367-378.
Tajeddini, K. (2010). "Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland", Tourism Management, 31(2): 221-231.
Tajeddini, K., y Trueman, M. (2012). "Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry", International Journal of Hospitality Management, 31(4): 1119-1129.
Tsai, K.H. (2009). "Collaborative networks and product innovation performance: Toward a contingency perspective", Research Police, 38(5): 765-778.
Tsai, W. (2001)."Knowledge transfer in intraorganizational networks: Effects of network position and absorptive capacity on business unit innovation and performance", Academy of Management Journal, 4(5): 996-1004.
Van de Ven, A. H. (1986)."Central problems in the management of innovation", Management Science, 32(5): 590-607.
Wang, T., y Bansal, P. (2012):"Social responsibility in new ventures: Profiting from a long-term orientation", Strategic Management Journal, 33(10): 1135-1153.
Wang, Y., y Fesenmaier, D. R. (2007). "Collaborative destination marketing: A case study of Elkhart county, Indiana", Tourism Management, 28(3): 863-875.
Weiermair, K. (2006). "Product improvement or innovation: What is the key to success in tourism?" OECD Conference Papers: Innovation and Growth in Tourism, Lugano, Switzerland, 18-19 September 2003. Acceso 2015, 06, disponible en: http://www.oecd.org/cfe/tourism/34267947.pdf
Young, G. J., Charns, M. P., y Shortell, S. M. (2001)."Top manager and network effects on the adoption of innovative management practices: a study of TQM in a public hospital system", Strategic Management Journal, 22(10): 935-951.