Afrontamiento flexible del estrés tecnológico en docentes de educación superior: Adaptación y validación de una escala
Contenido principal del artículo
DOI:
https://doi.org/10.17979/reipe.2025.12.2.11499Resumen
Los avances digitales en la educación han introducido la tecnología como una nueva fuente de estrés laboral. Los modelos teóricos y las investigaciones subrayan el papel fundamental de los comportamientos de afrontamiento en la regulación de la respuesta psicológica de las personas al estrés tecnológico y en la gestión del bienestar personal. Sin embargo, existen pocos instrumentos que evalúen el afrontamiento del estrés tecnológico. Partiendo de la premisa de que ninguna estrategia de afrontamiento es universalmente óptima, lo que exige flexibilidad en su aplicación, este estudio tiene como objetivo adaptar una medida de afrontamiento flexible del estrés (Flexible Coping with Technostress Scale, FCTS-PT) a contextos de trabajo tecnológicos, validar su versión portuguesa y evaluar sus propiedades psicométricas. La muestra estuvo compuesta por 1107 docentes de educación superior (DES) portuguesa. Se utilizaron dos submuestras distintas y una submuestra de seguimiento para el análisis factorial exploratorio, el análisis factorial confirmatorio y las pruebas de fiabilidad. Los resultados exploratorios indicaron una estructura unifactorial similar a la escala original. La consistencia interna y la fiabilidad test-retest resultaron elevadas. La estructura factorial se confirmó con un buen ajuste del modelo y evidencias de validez factorial, convergente y discriminante, así como de fiabilidad compuesta. Este estudio destaca la contribución de la FCTS-PT como una herramienta fiable y válida para evaluar el afrontamiento flexible del estrés tecnológico en PES. Ofrece una medida parsimoniosa que puede apoyar el desarrollo, el bienestar y la productividad de este profesorado, proporcionando datos sólidos para fundamentar decisiones, intervenciones y políticas institucionales.
Palabras clave:
Descargas
Detalles del artículo
Referencias
AYBEK, Eren C.; & TORAMAN, Cetin (2022). How many response categories are sufficient for Likert type scales? An empirical study based on the Item Response Theory. International Journal of Assessment Tools in Education, 9(2), 534–547. https://doi.org/10.21449/ijate.1132931
AYYAGARI, Ramakrishna; GROVER, Varun; & PURVIS, Russel (2011). Technostress: Technological antecedents and implications. MIS Quarterly: Management Information Systems, 35(4), 831–858. https://doi.org/10.2307/41409963
BEHARI-LEAK, Kasturi (2017). New academics, new higher education contexts: A critical perspective on professional development. Teaching in Higher Education, 22(5), 485–500. https://doi.org/10.1080/13562517.2016.1273215
BELARMINO, John P.; RESMA, Jeson; SENIAL, Camelle R.; & SARSALE, Jackylou (2025). Depression, anxiety, and stress: Prevalence and narratives among Filipino pre-service teachers. Revista de Estudios e Investigación en Psicología y Educación, 12(1). https://doi.org/10.17979/reipe.2025.12.1.11168
BORSA, Juliane C.; DAMÁSIO, Bruno F.; & BANDEIRA, Denise R. (2012). Adaptação e validação de instrumentos psicológicos entre culturas: Algumas considerações [Cross-cultural adaptation and validation of psychological instruments: Some considerations]. Paidéia, 22(53), 423–432. https://doi.org/10.1590/S0103-863X2012000300014
BRAVO-ADASME, Natalia; & CATALDO, Alejandro (2022). Understanding techno-distress and its influence on educational communities: A two-wave study with multiple data samples. Technology in Society, 70, Article 102045). https://doi.org/10.1016/j.techsoc.2022.102045
BROD, Craig (1984). Technostress: The human side of the computer revolution. Addison-Wesley.
CALIFF, Christopher B.; SARKER, Saonee; & SARKER, Suprateek (2020). The bright and dark sides of technostress: A mixed-methods study involving healthcare IT. MIS Quarterly: Management Information Systems, 44(2), 809–856. https://doi.org/10.25300/MISQ/2020/14818
CALIFF, Christopher B.; SARKER, Saonee; SARKER, Suprateek; & FITZGERALD, Cynthia (2015). The bright and dark sides of technostress: An empirical study of healthcare workers. Thirty Sixth International Conference on Information Systems, 1–13. https://aisel.aisnet.org/icis2015/proceedings/IShealth/15
COOPER, Cary L.; DEWE, Philip J.; & O’DRISCOLL, Michael P. (2001). Organizational stress. A review and critique of theory, research and applications. Sage. https://doi.org/10.4135/9781452231235
FINNEY, Sara J.; & DISTEFANO, Christine (2006). Non-normal and categorical data in structural equation modeling. In de Gregory R. Hancock & Ralph O. Mueller (Eds.), Structural Equation Modeling: A second course (pp. 269–314). Information Age Publishing.
FORNELL, Claes; & LARKER, David F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 8(1), 39–50. https://doi.org/10.2307/3151312
GAUDIOSO, Fulvio; TUREL, Ofir; & GALIMBERTI, Carlo (2015). Explaining work exhaustion from a coping theory perspective: Roles of techno-stressors and technology-specific coping strategies. Annual Review of CyberTherapy and Telemedicine, 13, 14–20. https://doi.org/10.3233/978-1-61499-595-1-14
HAIR, Joseph F.; BLACK, William C.; BABIN, Barry J.; & ANDERSON, Rolph E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.
JENA, Rabindra K. (2015). Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician. Computers in Human Behavior, 51, 1116–1123. https://doi.org/10.1016/j.chb.2015.03.020
KATO, T. (2020). Examination of the Coping Flexibility Hypothesis using the Coping Flexibility Scale-Revised. Frontiers in Psychology, 11, Article 561731. https://doi.org/10.3389/fpsyg.2020.561731
KHOURI, Nayara; & SILVA, Jonas C. (2019). Revisão narrativa: Metodologias de adaptação e validação de instrumentos psicológicos [Literature review: Methodologies of adaptation and validation of psychological instruments]. Revista Eixo, 8(2), 220–229. https://arquivorevistaeixo.ifb.edu.br/index.php/RevistaEixo/article/view/588
LÁZARO, Adriana; SATO, Milena; & TEZANI, Thais (2018). Metodologias ativas no ensino superior: O papel do docente no ensino presencial. Anais CIET:EnPED:2018. https://cietenped.ufscar.br/submissao/index.php/2018/article/view/234
LAZARUS, Richard S. (1966). Psychological stress and the coping process. McGraw-Hill.
LAZARUS, Richard S.; & FOLKMAN, Susan (1984). Stress, appraisal and coping. Springer.
LAZARUS, Richard S.; & FOLKMAN, Susan (1987). Transactional theory and research on emotions and coping. European Journal of Personality, 1(3), 141–170. https://doi.org/10.1002/per.2410010304
LI, Lu; & WANG, Xinghua (2021). Technostress inhibitors and creators and their impacts on university teachers’ work performance in higher education. Cognition, Technology and Work, 23(2), 315–330. https://doi.org/10.1007/s10111-020-00625-0
MARÔCO, João (2021). Statistical analysis with SPSS Statistics [Análise estatística com o SPSS Statistics] (8th ed.). Report Number.
MONAT, Alan; & LAZARUS, Richard S. (Eds.). (1991). Stress and coping: An anthology (3rd ed.). Columbia University Press.
NASCIMENTO, Lígia; & CORREIA, Manuela F. (2023). Evolution drivers for the higher education teacher. In M. V. Kaya; & S. Bayrakdar (Eds.), Social and economic studies within the framework of emerging global developments (Vol. 3, pp. 307–318). Peter Lang Publishing. https://doi.org/10.3726/b20968
NASCIMENTO, Lígia; & CORREIA, Manuela F. (2024). Validação portuguesa da escala de IT Mindfulness [Portuguese validation of the IT Mindfulness scale]. RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação, 55, 71–86. https://doi.org/10.17013/risti.55.71-86
NASCIMENTO, Lígia; CORREIA, Manuela F.; & CALIFF, Christopher B. (2024). Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress. Technology in Society, 76, Article 102428. https://doi.org/10.1016/j.techsoc.2023.102428
NASCIMENTO, Lígia; CORREIA, Manuela F.; & CALIFF, Chistopher B. (2025). Techno-eustress under remote work: A longitudinal study in higher education teachers. Education and Information Technologies. https://doi.org/10.1007/s10639-025-13459-y
NASCIMENTO, Lígia; CORREIA, Manuela F.; & O’SULLIVAN, Geraldine (2024). The upside of teachers’ technostress: Adaptation and validation of a techno-eustress scale. International Journal of Instruction, 17(4), 1–18. https://doi.org/10.29333/iji.2024.1741a
NELSON, Debra L.; & SIMMONS, Bret L. (2003). Health psychology and work stress: A more positive approach. In J. C. Quick; & L. E. Tetrick (Eds.), Handbook of occupational health psychology. (pp. 97–119). American Psychological Association. https://doi.org/10.1037/10474-005
O’SULLIVAN, Geraldine (2011). The relationship between hope, eustress, self-efficacy, and life satisfaction among undergraduates. Social Indicators Research, 101(1), 155–172. https://doi.org/10.1007/s11205-010-9662-z
ÖZGÜR, Hasan (2020). Relationships between teachers’ technostress, technological pedagogical content knowledge (TPACK), school support and demographic variables: A structural equation modeling. Computers in Human Behavior, 112, Article 106468. https://doi.org/10.1016/j.chb.2020.106468
PALLANT, Julie (2020). SPSS Survival Manual: A step by step guide to data analysis using IBM SPSS (7th ed.). Routledge.
PIRKKALAINEN, Henri; SALO, Markus; TARAFDAR, Monideepa; & MAKKONEN, Markus (2019). Deliberate or instinctive? Proactive and reactive coping for technostress. Journal of Management Information Systems, 36(4), 1179–1212. https://doi.org/10.1080/07421222.2019.1661092
PODSAKOFF, Philip M.; MACKENZIE, Scott B.; LEE, Jeong Y.; & PODSAKOFF, Nathan P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
RAGU-NATHAN, T. S.; TARAFDAR, Monideepa; RAGU-NATHAN, Bhanu S.; & TU, Qiang (2008). The consequences of technostress for end users in organizations: Conceptual development and validation. Information Systems Research, 19(4), 417–433. https://doi.org/10.1287/isre.1070.0165
STADIN, Magdalena; NORDIN, Maria; ANDERS, Brostrom; MAGNUSSON HANSON, Linda L.; WESTERLUND, Hugo; & FRANSSON, Eleonor I. (2020). Technostress operationalised as information and communication technology (ICT) demands among managers and other occupational groups – Results from the Swedish Longitudinal Occupational Survey of Health (SLOSH). Computers in Human Behavior, 114, Article 106486. https://doi.org/10.1016/j.chb.2020.106486
TARAFDAR, Monideepa; COOPER, Cary L.; & STICH, Jean-François. (2019). The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42. https://doi.org/10.1111/isj.12169
TARAFDAR, Monideepa; TU, Qiang; RAGU-NATHAN, Bhanu S.; & RAGU-NATHAN, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301–328. https://doi.org/10.2753/mis0742-1222240109
TELES, Renata; VALLE, Antonio; RODRÍGUEZ, Susana; PIÑEIRO, Isabel; & REGUEIRO, Babiana (2020). Perceived stress and indicators of burnout in teachers at Portuguese higher education institutions (HEI). International Journal of Environmental Research and Public Health, 17(9). https://doi.org/10.3390/ijerph17093248
THATCHER, Jason B.; WRIGHT, Ryan T.; SUN, Heshan; ZAGENCZYK, Thomas J.; & KLEIN, Richard (2018). Mindfulness in information technology use: Definitions, distinctions, and a new measure. MIS Quarterly: Management Information Systems, 42(3), 831–847. https://doi.org/10.25300/MISQ/2018/11881
TRUTA, Camelia; MAICAN, Catalin I.; CAZAN, Ana-Maria; LIXĂNDROIU, Radu C.; DOVLEAC, Lavinia; & MAICAN, Maria A. (2023). Always connected @ work. Technostress and well-being with academics. Computers in Human Behavior, 143, 107675. https://doi.org/10.1016/j.chb.2023.107675
UNITED NATIONS. (2015). Transforming our world: The 2030 agenda for sustainable development. Resolution adopted by the General Assembly. https://sdgs.un.org/2030agenda
VIEIRA, Kelmara M.; & DALMORO, Marlon (2013). Dilemas na construção de escalas tipo likert: O número de itens e a disposição influenciam nos resultados? Revista Gestão Organizacional, 6(3), 161–174. https://doi.org/10.22277/rgo.v6i3.1386
WANG, Kanliang; SHU, Qin; & TU, Qiang (2008). Technostress under different organizational environments: An empirical investigation. Computers in Human Behaviour, 24(6), 3002–3013. https://doi.org/10.1016/j.chb.2008.05.007
WEINERT, Christoph; MAIER, Christian; LAUMER, Sven; & WEITZEL, Tim (2019). How do users respond to technostress? An empirical analysis of proactive and reactive coping. Proceedings of the 52nd Hawaii International Conference on System Sciences, 5103–5112. https://doi.org/10.24251/hicss.2019.613
ZEESHAN, M.; CHAUDHRY, Abid G.; & KHAN, Shaheer E. (2020). Pandemic preparedness and techno stress among faculty of DAIs in Covid-19. Sir Syed Journal of Education; & Social Research, 3(2), 383–396. https://doi.org/10.36902/sjesr-vol3-iss2-2020(383-396)
ZIMMER-GEMBECK, Melanie J.; SKINNER, Ellen A.; MODECKI, Kathrin L.; WEBB, Haley J.; GARDNER, Alex A.; HAWES, Tanya; & RAPEE, Ronald M. (2018). The self-perception of flexible coping with stress: A new measure and relations with emotional adjustment. Cogent Psychology, 5(1), Article 1537908. https://doi.org/10.1080/23311908.2018.1537908

